Novel coronavirus (COVID-19): information for our clients

The health and wellbeing of our clients, the community and our staff during the current COVID-19 pandemic is our number one priority. We are putting in place measures to ensure that we can continue to deliver services to the Queensland community without placing people at unnecessary risk.

Any further updates to our services will be posted here and to our social media, so please keep in touch or subscribe to updates for the latest available information.

General information about COVID-19, including its current status, advice if you have been in contact with a confirmed case, and self-quarantine information for travellers and others, should be sought from the following official government websites which are regularly updated with reliable information and advice:

Our offices

As of 16 March, many of our team are working remotely. This means our physical offices in Brisbane, Rockhampton, Townsville and Cairns may not be open during our usual business hours, but we are still available via the phone numbers and email addresses you already have for us, including our enquiry line on 1300 130 670.

Enquiry line

Our enquiry line will continue to operate as usual between 9am and 4:30pm Monday to Friday. If you would like more information about Queensland human rights or discrimination law, or would like to talk to someone about discrimination, vilification, sexual harassment or human rights, or about your options in making a complaint, call us on 1300 130 670 or email enquiries@qhrc.qld.gov.au.

Conciliation conferences

We are continuing to accept complaints and to conduct conciliation conferences during this period, although not as face-to-face meetings. As of 12 March, all conciliation conferences will be undertaken by phone or videoconferencing, unless there are exceptional circumstances which warrant a face-to-face meeting.

The conciliator handling your case will be in touch to discuss these arrangements if they haven’t already. You can contact them directly if you have any questions about how the conference may be conducted, or call the general enquiry line on 1300 130 670 and have your reference number ready.

Training sessions

Effective immediately, we are suspending all face-to-face training and events up to 30 June 2020. As a result any scheduled training has been put on hold. If you have already booked or paid for training sessions, a member of our team will be in touch shortly to discuss refunding your payment. We will continue to monitor the COVID-19 situation and be in touch again in June to discuss the rescheduling of your training. You can contact our training team via email at training@qhrc.qld.gov.au.

In the short-term, we will be hosting a series of webinars over the coming months to replace our face-to-face training on the Anti-Discrimination Act 1991 and Human Rights Act 2019. We will publish information about these webinars on our website once the schedule is confirmed, and you can also subscribe to our regular email training bulletin to ensure you don’t miss out.  We will also continue to offer our existing online training products.

General information about COVID-19, including its current status, advice if you have been in contact with a confirmed case, and self-quarantine information for travellers and others, should be sought from the following official government websites which are regularly updated with reliable information and advice:

We are operating in challenging times and we appreciate your patience and communication as we navigate this journey together. We will continue to remain fully operational in all other ways so please make contact with us by phone (1300 130 670); email (training@qhrc.qld.gov.au) or via our website and social media channels.