Our training courses

Our scheduled public training sessions are listed on our training calendar. You can register online or get in touch with our team to talk about your specific needs.

Download our fee for service guideline and cancellation policy (MS Word Document, 465.0 KB)

We also offer tailored training to meet your organisation’s specific needs. Contact our Community Engagement team on 1300 130 670 or email to discuss your needs.


Contact Officer

Course length: 7 hours
Recommended for:
  • prospective and current contact officers;
  • human resource staff;
  • workplace health and safety officers.
Course content:
  • discrimination, sexual harassment, bullying and vilification;
  • the impact of discrimination and harassment;
  • the role of the Contact Officer;
  • options for dealing with complaints;
  • vicarious liability, duty of care, and confidentiality.

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Contact Officer: refresher

This course has been designed specifically for current contact officers who need to keep their skills and knowledge of the role and relevant legislation up-to-date. It is a practical session designed to provide an opportunity for contact officers to problem solve the challenges of the role. Refresher training is recommended every 2-3 years for active contact officers.

Course length: 4 hours

Recommended for:

  • current contact officers.

We strongly recommended participants have previously completed our full day Contact Officer course.

Course content:

  • review of the Contact Officer role;
  • review key points of discrimination law;
  • Contact Officer v manager role;
  • options for dealing with complaints;
  • listening skills.

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The business benefits of inclusion and diversity

Course length: 3 hours

Recommended for:

  • managers
  • human resource staff
  • diversity & inclusion practitioners

Content content:

  • an introduction to the benefits of a diverse and inclusive workplace;
  • overview of research highlighting the business benefits of diversity and inclusion;
  • case studies of companies that have benefited from innovative equity and diversity strategies;
  • drafting a diversity and inclusion action plan.

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Introduction to the Anti-Discrimination Act

This interactive course provides a basic introduction to the key elements of anti-discrimination law in Queensland. No previous knowledge is needed.

Course length: 2 hours

Recommended for:

everyone

Course content:

  • rights and responsibilities under Queensland anti-discrimination legislation;
  • the role of the QHRC and the complaint process;
  • direct and indirect discrimination;
  • attributes and areas of discrimination;
  • sexual harassment;
  • workplace harassment (bullying);
  • vilification;
  • victimisation;
  • vicarious liability.

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Introduction to the Anti-Discrimination Act for managers

This course takes a more in-depth look at the key elements of anti-discrimination law in Qld with additional focus on the responsibilities of managers, legal obligations of employers and how these affect management decisions.

Course length:

4 hours

Recommended for:

  • human resource practitioners;
  • managers and supervisors.

Course content:

  • anti-discrimination law relating to the workplace;
  • vicarious liability and the ‘reasonable steps’ defence sexual harassment;
  • best practice recruitment
  • QHRC complaints process.

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Introduction to the Human Rights Act

This course provides a basic introduction to the key elements of human rights law in Queensland.

Course length:

2 hours
Recommended for: everyone

Course content:

  • history of human rights
  • modern human rights law
  • responsibilities under human rights law
  • the role of QHRC
  • making human rights complaints

Managing complaints in the workplace

This course offers the chance to consider and discuss the best way for complaints to be managed in the workplace.

Course length:

7 hours
Recommended for:

Any person responsible for managing complaints. Participants should have  general knowledge of behaviours defined under anti-discrimination laws prior to attending.

Course content:

  • principles of natural justice and procedural fairness;
  • the composition of complaints;
  • responding to complaints;
  • standards of proof;
  • planning and gathering information;
  • analysing information;
  • complaint handlers’ role;
  • writing a report.

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Recruitment and selection

Course length:

4 hours

Recommended for:

Anyone involved in recruitment and selection processes

Course content:

  • the framework of the Anti-Discrimination Act;
  • exemptions relating to employment;
  • pre-employment testing;
  • the merit principle;
  • duty statements and selection criteria;
  • advertising and application forms;
  • short-listing and interviewing, requests for unnecessary information;
  • writing job descriptions, selection criteria and interview questions.

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Tips and traps for advocates in QHRC conciliation conferences

This presentation is recommended for both new and experienced advocates. The course has been developed in conjunction with QUT Law Faculty.

Course length:

3 hours
Recommended for:
  • advocates representing a complainant or respondent at a conciliation conference at the QHRC. Participants may be eligible to claim CPD points.

Course content:

  • role of advocates;
  • difference between adversarial and ADR advocates;
  • preparing for conciliation;
  • improving settlement prospects.

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Unconscious bias

This course is for anyone who wants to better understand their own biases and how they affect day-to-day decision making. It is particularly beneficial for human resource practitioners and managers who are responsible for recruitment, policy development, people management and organisational culture.

Course length:4 hours
Recommended for:

everyone

Course content:

  • what unconscious bias is and where it come from;
  • how unconscious bias affects decision making;
  • methods to identify and counteract unconscious bias.

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Gender identity and discrimination

This course provides participants with an understanding of gender identity as defined by the Anti-Discrimination Act 1991 and the protections provided by the Act for trans and gender diverse people.

Course length: 1.5 hours
Recommended for: anyone gender transitioning or supporting someone who is gender transitioning in the workplace.

Course content:

  • what do we mean by gender identity?
  • the ‘gender unicorn’ – a look at gender identity, gender expression, sex assigned at birth, terminology
  • protections under the Anti-Discrimination Act
  • examples of situations that may cause offence
  • FAQs
  • Advice for employers, colleagues, educators

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Age-friendly communities

This 1 hour session is available free of charge as part of QHRC’s commitment to the Queensland: an age -friendly community strategy. It provides a basic introduction to the key elements of anti-discrimination law in Queensland, with particular focus on age discrimination and the inclusion of people of all ages.