Our standard training sessions

Download our fee for service guideline and cancellation policy (PDF File, 185.1 KB)

Information on the content of our standard training sessions is available below. To register for training see our upcoming training calendar, or talk to our training team about delivering training directly to your workplace or organisation.

Our experienced and qualified trainers can help you and your organisation with your training needs. The team harnesses expertise from diverse backgrounds including human rights, disability services, government, education, community services and multicultural affairs.

All our training sessions incorporate real case studies and interactive activities. Participants also receive a workbook to complement the face-to-face training and act as an ongoing resource.

Our training services

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Download our training services guide for details on course content and pricing for 2023-24 (PDF File, 1.4 MB)

We can deliver training directly to your workplace or organisation, either face to face or virtually via videoconference. If you only require training for one or a small number of people, you may also want to check our upcoming schedule for training anybody can register for.

We also offer tailored training to meet your organisation’s specific needs. Contact our Community Engagement team on 1300 130 670 or by email to discuss your needs.

Our standard training sessions

Queensland's Human Rights Act

This course provides a basic introduction to the key elements of human rights law in Queensland.

Course length:

2 hours
Recommended for: everyone
Pre-requisite: Nil

Course content:

  • history of human rights;
  • modern human rights law;
  • responsibilities under human rights law;
  • the role of QHRC;
  • making human rights complaints.

Download a more detailed course description (PDF File, 613.5 KB)

Contact our training team to discuss delivering this training in your workplace or organisation.

Using the Human Rights Act

This course focusses on providing opportunities for participants to practice using the Human Rights Act for their advocacy work.

Course length: 3 hours
Recommended for: People working or volunteering in community organisations, who assist clients with advocacy, but are not legal advocates.
Pre-requisite: Introductory course on the Human Rights Act 2019 (Qld), such as QHRC’s online Public Entities and Human Rights Act 2019 course, or our Queensland's Human Rights Act course.

Course content:

  • Who has responsibilities under the Human Rights Act 2019;
  • How to identify when situations may limit a person’s human rights;
  • Steps and good practice for human rights advocacy action;
  • Assessing whether less restrictive measures are reasonably available;
  • Options and remedies available for better human rights outcomes;
  • Planning to engage with a public entity to advocate on behalf of clients;
  • Using the language of the Act to advocate on behalf of clients.

Download more detailed course description (PDF File, 546.2 KB)

Contact our training team to discuss delivering this training in your workplace or organisation.

Human Rights Act for legal advocates

This course contains practical and legal content for participants to better understand and utilise the Human Rights Act in their advocacy work.

Course length:2.5 hours
Recommended for:Lawyers who provide advocacy services for clients.
Pre-requisite:Introduction to the Human Rights Act 2019 or equivalent

Course content:

  • How to identify when situations may limit a person’s human rights;
  • How to assess compatibility with human rights:
  • Assessing whether less restrictive measures are reasonably available;
  • The impact of the Act on litigation, including the use of s59 (piggy back claims);
  • The QHRC conciliation process and remedies available.

Note: This training is co-presented by a trainer and a lawyer. If it is relevant to your professional development and practice of law, then you may be able to claim one CPD unit for each hour of attendance, refreshment breaks not included.

Download more detailed course description (PDF File, 108.6 KB)

Contact our training team to discuss delivering this training in your workplace or organisation.

Queensland's Anti-Discrimination Act

This interactive course provides a basic introduction to the key elements of anti-discrimination law in Queensland. No previous knowledge is needed.

Course length: 2 hours

Recommended for:

everyone
Pre-requisite: Nil

Course content:

  • rights and responsibilities under Queensland anti-discrimination legislation;
  • the role of the QHRC and the complaint process;
  • direct and indirect discrimination;
  • attributes and areas of discrimination;
  • sexual harassment;
  • workplace harassment (bullying);
  • vilification;
  • victimisation;
  • vicarious liability.

Download a more detailed course description (PDF File, 572.3 KB)

Contact our training team to discuss delivering this training in your workplace or organisation.

Queensland's Anti-Discrimination Act for management

This course takes a more in-depth look at the key elements of anti-discrimination law in Qld with additional focus on the responsibilities of managers, legal obligations of employers and how these affect management decisions.

Course length:

4 hours

Recommended for:

  • human resource practitioners;
  • managers and supervisors.
Pre-requisite: Nil

Course content:

  • anti-discrimination law relating to the workplace;
  • vicarious liability and the ‘reasonable steps’ employers should take to prevent harm in the workplace;
  • sexual harassment;
  • best practice recruitment
  • QHRC complaints process.

Download a more detailed course description (PDF File, 623.7 KB)

Contact our training team to discuss delivering this training in your workplace or organisation.

Sexual harassment

Course length:

2 hours
Recommended for: everyone
Pre-requisite: Nil

Course content:

  • identifying what sexual harassment is and what it looks like;
  • understanding the statistics of Fourth National Survey on Sexual Harassment;
  • identifying underlying drivers of sexual harassment;
  • exploring laws that prohibit sexual harassment;
  • defining who is liable for sexual harassment in the workplace; and
  • reviewing actions to prevent and respond to sexual harassment.

Download a more detailed course description (PDF File, 555.1 KB)

Contact our training team to discuss delivering this training in your workplace or organisation.

Gender identity and discrimination

This course provides participants with an understanding of gender identity as defined by the Anti-Discrimination Act 1991 and the protections provided by the Act for trans and gender diverse people.

Course length: 1.5 hours
Recommended for:

anyone gender transitioning or supporting someone who is gender transitioning in the workplace.

Pre-requisite: Nil

Course content:

  • what do we mean by gender identity?
  • the ‘gender unicorn’ – a look at gender identity, gender expression, sex assigned at birth, terminology;
  • protections under the Anti-Discrimination Act;
  • examples of situations that may cause offence;
  • FAQs;
  • Advice for employers, colleagues, educators.

Download a more detailed course description (PDF File, 232.8 KB)

Contact our training team to discuss delivering this training in your workplace or organisation.

Age-friendly communities

This 1 hour session is available free of charge as part of QHRC’s commitment to the Queensland: an age -friendly community strategy.

It provides a basic introduction to the key elements of anti-discrimination law in Queensland, with particular focus on age discrimination and the inclusion of people of all ages.

Pre-requisite: Nil.

Contact our training team to discuss delivering this training in your workplace or organisation.

Contact officer

Course length: 7 hours
Recommended for:
  • prospective and current contact officers;
  • human resource staff;
  • workplace health and safety officers.
Pre-requisite: Nil
Course content:
  • discrimination, sexual harassment, bullying and vilification;
  • the impact of discrimination and harassment;
  • the role of the contact officer;
  • options for dealing with complaints;
  • vicarious liability, duty of care, and confidentiality.

Download a more detailed course description (PDF File, 213.5 KB)

Contact our training team to discuss delivering this training in your workplace or organisation.

Contact officer: refresher

This course has been designed specifically for current contact officers who need to keep their skills and knowledge of the role and relevant legislation up-to-date. It is a practical session designed to provide an opportunity for contact officers to problem solve the challenges of the role. Refresher training is recommended every 2-3 years for active contact officers.

Course length: 4 hours

Recommended for:

  • current contact officers.

We strongly recommended participants have previously completed our full day contact officer course.

Pre-requisite: Completion of full day contact officer course

Course content:

  • review of the contact officer role;
  • review key points of discrimination law;
  • contact officer v manager role;
  • options for dealing with complaints;
  • listening skills.

Download a more detailed course description  (PDF File, 213.5 KB)

Contact our training team to discuss delivering this training in your workplace or organisation.

Tips and traps for advocates in QHRC conciliation conferences

This presentation is recommended for both new and experienced advocates. The course has been developed in conjunction with QUT Law Faculty.

Course length:

3 hours
Recommended for:

advocates representing a complainant or respondent at a conciliation conference at the QHRC. Participants may be eligible to claim CPD points.

Pre-requisite: Nil

Course content:

  • role of advocates;
  • difference between adversarial and ADR advocates;
  • preparing for conciliation;
  • improving settlement prospects.