Contact our complaints team on 1300 130 670 if you would like more information about community legal services.
Contact complaints
We can provide information about your rights and guidance when making or responding to a complaint, but we cannot:
- give legal advice
- advocate on your behalf.
Email our complaints team: enquiries@qhrc.qld.gov.au
General contacts
Visit the Queensland Human Rights Commission contact us page to find contact details for our:
- general contact information
- office locations
- training
- privacy
- Right to Information.
Contact details for specific services and assistance are also available on the general contact us page. This includes contacts for:
- Aboriginal and Torres Strait Islander peoples
- LGBTQIA+ community members
- if you are deaf, hard of hearing, or have a speech/communication difficulty
- translation services to speak to us in a language other than English
- people calling from prison.
Legal assistance
You do not need a lawyer to make a complaint or participate in a dispute resolution conference, but some people find it useful to get legal advice.
Things you might consult a lawyer about are:
- whether your complaint fits under the law
- what outcomes you can expect.
Private lawyer
You can find a private lawyer through the Queensland Law Society.
Community legal centres
Community Legal Centres can help when making a discrimination complaint.
Legal Aid Queensland
Contact Legal Aid Queensland directly and book into a Discrimination Advice Clinic.
Contact our complaints team on 1300 130 670 if you would like more information about community legal services.
Other complaint organisations
We accept complaints that are covered by the Anti-Discrimination Act and the Human Rights Act. For all other complaints, contact the relevant organisation.
If you are unsure which organisation best applies to your situation, contact us for guidance.
Queensland Ombudsman
For complaints about:
- unfair treatment
- poor service; or
- an administrative error (not discrimination or human rights).
The behaviour must occur in a specific location. This can include:
- state government departments
- local councils
- universities.
The Ombudsman may assist in identifying the correct body for administration complaints if they are outside of their jurisdiction.
Visit the Queensland Ombudsman website
Office of the Information Commissioner (OIC)
For complaints about:
- misuse of personal information
- access to government-led information.
Visit OIC website
Crime and Corruption Commission (CCC)
For complaints about:
- corruption
- police behaviour
- serious misconduct.
Visit the CCC website
Queensland Police Service Ethical Standards Command
The Ethical Standards Command handles less serious complaints about police conduct.
Learn about the Ethical Standards Command
Office of the Health Ombudsman
For complaints about:
- registered and unregistered health practitioners
- public and private hospitals
- health, aged care and disability services
- other health services.
Visit Office of the Health Ombudsman website
NDIS Quality and Safeguards Commission
For complaints about an NDIS-funded support or service.
Visit NDIS Quality and Safeguards Commission
Education, health or other service complaints
If the complaint relates to a state school or public hospital, contact the department’s own complaints process first (Department of Education, Queensland Health).