We are currently receiving a high volume of enquiries and complaints. As a result, there may be a delay in assessing your complaint after you have lodged it. Please be assured that we take every complaint seriously, and that we are working to deliver quality and timely services as best we can.
The Commission handles complaints under the Anti-Discrimination Act 1991. If you feel you may have experienced unlawful discrimination, sexual harassment, vilification, or another contravention of the Act, you may be able to make a complaint.
From 1 January 2020 we will also handle complaints under the Human Rights Act 2019. Complaints will only be able to be made about conduct which occurs after 1 January 2020.
We resolve complaints through conciliation. The Commission is an independent body in this process and does not take sides, or have the power to decide if unlawful discrimination or other conduct has occurred.