Complaints

Before you start the process to make a complaint, check if your complaint is something we can help with. Learn who can make a complaint, what issues we handle and the time limits for lodging your complaint.

Discover the types of complaints we deal with under the Anti-Discrimination Act 1991 and the Human Rights Act 2019.

Find out what information you need, the steps to make a complaint and what to do if you need someone else to make the complaint for you.

When you have prepared your relevant material, you can submit a complaint.

Find out what to do if someone makes a complaint about you or your organisation. Learn how the process works and how to respond.

Find out what happens after you make a complaint. Learn about how we assess complaints, our dispute resolution process and possible outcomes.

Sharing your experience will help us create tools, resources and educational material to make our community safer for everyone.

Explore examples of complaints we handle. Learn how past complaints about discrimination, vilification and human rights breaches were resolved.