Feedback
The Commission is dedicated to providing excellent services to Queenslanders.
We focus on:
- treating everyone with respect and dignity, acknowledging their fundamental human rights;
- treating everyone fairly and impartially;
- supporting a workplace culture that encourages diversity, innovation, and responsiveness to the needs of our customers; and
- valuing our independence and the rule of law.
We value feedback, be that positive or negative, and invite you to share your experiences with us.
Sometimes feedback may be an expression of dissatisfaction with a service, procedure or policy. We will try to resolve your concern as quickly and as informally as possible. However, if we are unable to resolve the issue informally, you may choose to submit a customer complaint under our Customer complaint management policy.
How can I lodge a complaint about your service?
You can make a complaint about our service delivery by using the online form or Word form below and sending it to us, or sending us an email outlining your concerns:
- by email to servicecomplaints@qhrc.qld.gov.au
- by post, to PO Box 15565, City East QLD 4002
You can also deliver a written complaint to any of our offices in Brisbane, Cairns and Rockhampton - office locations are available from our Contact us page.
- Customer complaint form: submit an online form or download a word document to submit by mail email or post.
- Fact sheet: Resolving customer complaints
- Policy: Customer complaint management
If you have any problems using this site or have any comments, feedback or questions, contact us.
Our customer complaints
In the 2023-24 financial year, we received 42 customer complaints (including reviews of administrative decisions which are treated as customer complaints). Of those 42, there were 9 where there was further action and 33 where there was no further action.
Public Interest Disclosures
A public interest disclosure (PID) is a disclosure about suspected wrongdoing or danger in the public sector.
The Commission can receive public interest disclosures about its conduct and the conduct of its officers and employees. A disclosure to the Commission can be made in writing, in person or by telephone. A written disclosure can be made using the Customer Feedback Form.
Public interest disclosures to the Commission will be managed in accordance with the following policies and procedures:
- Policy: Public Interest Disclosure
- Guideline: Overlap of Public Interest Disclosures and Complaints under the Anti-Discrimination Act 1991 and the Human Rights Act 2019
The Queensland Ombudsman is the oversight agency under the Public Interest Disclosure Act 2010 . This involves:
- reviewing the management of public interest disclosures;
- reviewing the way public sector entities deal with public interest disclosures; and
- undertaking an educational and advisory role about public interest disclosures.
More information about public interest disclosures is available from: