Client feedback

A complaint should only be lodged if you have been unable to resolve your issue or concern informally.
Standard complaints may take up to 30 working days to finalise.
Complex complaints may take up to 70 working days to finalise.
Complainants may be asked to provide additional information to support their complaint.

Privacy notice

We will only use the information provided on this form to resolve your complaint. We will usually provide the information you give us to other business units within the QHRC that may have information relevant to your complaint so that it can be managed fairly.

Your personal information will not be provided to any person you are complaining about, unless it is specifically required to ensure your complains is appropriately dealt with. None of the information you provide on this form will be disclosed outside of the QHRC without your permission, unless we are required to do so by law.

Contact details

Your name

Question 1

Your name

First name (Required)

You must enter your first name, for example John

Last name (Required)

You must enter your last name, for example Chen.

Question 2

Address (Required)

You must enter the address for correspondence to be delivered.

Question 3

Daytime phone

Please include the area code. For example 07.

Question 4

Please provide a valid email address if you wish us to contact you in this way.

Please enter a valid email address. For example john@email-address.com

Question 5

What is the preferred method of contact?

If you select a method please make sure you have provided sufficient information for it to be used, for example your email address if you select email.

Complaint details

Question 6

Does your complaint involve a breach of privacy?

If you think your complaint involves a breach of the Information Privacy Act please check this box.

Yes, this complaint does involve a breach of privacy

Question 7

Have you reported your complaint to any other agency? (Required)

For example, the Queensland Ombudsman, Crime and Misconduct Commission, etc.

If you answered Yes to this question, proceed to Question 7.1.
If you answered No to this question, proceed to Question 8.

You must select either Yes on No.

Question 7.1

To whom? (Required)

Please provide the name of the organisation.

You must provide the name of the organisation.

Question 8

Have you lodged a complaint about this issue before? (Required)

If you answered Yes to this question, proceed to Question 8.1.
If you answered No to this question, proceed to Question 9.

You must select either Yes on No.

Question 8.1

When was the complaint lodged?

The date can be exact or approximate.

You must provide an approximate date. For example March 2007.

Question 9

Please outline what happened, when it happened, where it happened and who was involved (Required)

This is where you tell us what happened that made you upset about the service you received from the Commission.

You must type in the details of what you are complaining about. For example, a staff member was rude to me.

Question 10

What is your expected outcome?

Please tell us what you would like to see happen to resolve your complaint. For example, would you like an apology, a change in the Commission's policy, your matter passed on to a different staff member to manage?

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