Access to information

Documents of the Queensland Human Rights Commission can be accessed in the following ways:

Publication scheme and disclosure log

You can access documents of the Commission through the Commission’s:

Publication Scheme (routinely released information), and
Disclosure log (information previously released under the Right to Information Act 2009).

Some documents are currently only available as PDF format. Should you have difficulty accessing this information please contact the Right to Information Coordinator, who will endeavour to meet any reasonable request for an alternate version of the document without charge.

If the document you want is not on our website, contact us to see if we have it and can release it to you informally.

Accessing your complaint file under administrative release

This information is for parties to a complaint who seek to access copies of their documents on the complaint file.

The Commission strives to be open and accountable, and to provide as much information as possible.

Much of our work involves personal and confidential information, particularly in the complaint handling function. In general, the Commission's complaint handling function is confidential to the parties to the complaint. Complaint parties will be provided with all documents submitted by a party relevant to applying natural justice.

We have developed a policy for the administrative release of documents on complaint files to complaint parties.

Administrative release of documents on QHRC complaint files policy

You can apply for access to documents on your complaint file under the Commission’s administrative release policy by contacting your conciliator, if your complaint is ongoing, or by emailing info@qhrc.qld.gov.au.

Making an application to access documents

If the information you seek cannot be accessed through the Commission’s publication scheme, disclosure log, administrative release, or otherwise, then you can make an application to access information under the Right to Information Act 2009.

Fees and charges

There is a prescribed application fee and other charges for applications under the Right to Information Act 2009, including:

an application fee of $57.65 (an application fee does not apply to applications only for documents containing the applicant’s personal information)
a processing charge of $8.95 for each 15 minutes or part of 15 minutes spent processing the application, if it takes more than 5 hours to process the application (processing fees do not apply to documents containing the applicant’s personal information)
any actual access changes (for example, costs to retrieve a document), and $0.25 for each page of black-and-white photocopy of a document.

There are no access charges if documents are provided by email or on a disc.

If you are required to pay an application fee, please telephone the Commission on 1300 130 670 or email rti@qhrc.qld.gov.au for bank transfer details.

For further information on fees and charges visit the Queensland Government's website about Right to Information and Information Privacy.

Application

An application must be made in writing. A form is available:

Download the approved form to apply to the Queensland Human Rights Commission for access to information

Please note that if you are seeking documents containing your personal information, evidence of your identity (for example, passport, birth certificate, driver licence) is required. A photocopy of a document must be certified as being a correct copy of the original by either a lawyer, notary public, commissioner for declarations, justice of the peace, or pharmacist.

Send your application and evidence of identity (if the application requests access to documents containing your personal information) to:

Right to Information Coordinator
Queensland Human Rights Commission
PO Box 15565
City East QLD 4002

or email rti@qhrc.qld.gov.au.

For applications that request access to documents not containing your personal information, please also transfer the application fee by way of bank transfer.

If you are unable to download or access the form in this format (PDF), or if you require bank transfer details, please contact the Commission's RTI Co-ordinator by phone 1300 130 670 or email rti@qhrc.qld.gov.au.

Amending your own personal information

You can apply to amend your personal information if it is inaccurate, incomplete, out-of-date or misleading under the Right to Information Act 2009. There is no charge for this application.

For more information see the Office of the Information Commissioner's guide on how to amend your personal information.

An amendment application must be made in writing. A form is available:

Download the approved form to apply to amend your own personal information held by the Queensland Human Rights Commission

Please note that evidence of your identity (for example, passport, birth certificate, driver licence) is required. A photocopy of a document must be certified as being a correct copy of the original by either a lawyer, notary public, commissioner for declarations, justice of the peace, or pharmacist.

Send your application and evidence of identity to:

Privacy Officer
Queensland Human Rights Commission
PO Box 15565
City East QLD 4002

or email privacy@qrhc.qld.gov.au.

If you are unable to download or access the form in this format (PDF) please contact the Commission's Privacy Officer by phone 1300 130 670 or email privacy@qhrc.qld.gov.au.